Armstrong shop
Returns
Free EU shipping both ways would be nice — this is the honest version.
Changed your mind?
If you're a consumer in the EU, you can withdraw from your purchase within 14 days of receiving it, no reason needed. Email hello@towtrips.com first — we'll confirm the return address (our warehouse in Castricum, NL) and the steps.
Returned gear must be unused, complete and in its original packaging. You arrange and pay for the return shipment yourself, and it travels at your risk — use a tracked service. Foil gear is large; count on real courier rates for boards and wings.
We refund within 14 days of receiving the gear back. If it comes back used, damaged or incomplete, we deduct the loss in value — gear that has been ridden can lose its full value, so a return only makes sense in as-new condition.
Damaged or faulty?
That's on us. Check your order when it arrives; if the box or the gear took a hit in transport, send photos to hello@towtrips.com — ideally within 48 hours, so we can claim it with the carrier.
For a product that turns out faulty, your legal conformity warranty applies: we repair it, replace it or refund you, and the shipping is ours. Fastest route is a message to Lars on WhatsApp.
Picked up your order?
Orders collected in Vila Nova de Milfontes or Castricum follow the same rules — bring the gear back to the pickup point instead of shipping it.
Nothing on this page limits your statutory rights. This policy is written in English for all shop customers.